There are inherent risks in transmitting information across the Internet. We can give no absolute guarantee that all data, including personal information, provided via the Internet is secure from unauthorized use.
Our Policy has the following purpose:
- 1. When ordering or registering on our app or site, as appropriate, you may be asked to enter your name, email address, phone number, Stripe account or other details to help you with your experience.
- 2. Hold the information in a secure manner;
- 3. Give you access to the information if you request it and the means to change it if it is incorrect; and destroy or de-identify personal information when it is no longer required.
This Policy statement may be amended from time to time. Our website will always display the up-to-date version.
When do we collect information?
We collect information from you when you fill out a form or enter information on our app or site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, use our App, surf the website, or use certain other site features in the following ways:
To personalise your experience and to allow us to deliver the type of content and service offerings in which you are most interested.
Collection Notice for “Contact Us” Online
In submitting your online query to Take Answers LLC. you agree that we may collect and use your personal information to respond to your query at the contact details you provide. We will not use or disclose that personal information for any other purpose or to any other person, unless required or permitted by law, or unless you ask us to do something else which will need us to contact you again or otherwise use or disclose your personal information to respond to your request.
We may use, and disclose your personal information to inform you about products and services which we offer from time to time, and to keep you informed of news and events. You can ‘opt out’ of receiving such communications at any time by following the procedure detailed in those communications.
Collection Notice for Online Sales/Payments
We never ask for credit card numbers. All users are required to use a Stripe account.
In purchasing via Take Answers LLC. we may collect, use and disclose your personal information to provide the requested products and services to you, manage our relationship with you, manage our corporate functions relevant to the products and services you order, meet our legal and regulatory obligations, or as required or permitted by law.
Collection Notice for Direct Marketing
In providing your name, contact details and other personal information, you agree that we may collect, use and disclose your personal information to inform you about products and services which we offer from time to time, to keep you informed of news and events, or as required or permitted by law. You can ‘opt out’ of receiving marketing and promotional communications at any time by following the procedure detailed in those communications.
We do not disclose personal information to third parties without consent, unless required or permitted by law.
The Personal Information We Hold
If you are, or intend to be, a user of Take Answers LLC. we collect basic data that includes your name, address, age, gender, telephone, email address and Stripe account.
If you register as a user of Take Answers LLC. we collect some or all of the above data.
From time to time we may survey our customers to assist us in planning and delivering better services. The provision of this information will be voluntary and our intended use will be clearly identified at the time of collection.
We will not sell or otherwise make available the personal details of our clients to third parties.
Security of Personal Information
We store most of your personal information on Microsoft Azure. Access is restricted to authorised staff only. We have computer and network security. Payments data is kept on Stripe and access to your personal data by non staff members is password protected.
We will take all reasonable steps to delete or permanently de-identify personal information we hold on you if you cease to be our user and we no longer need the information to finalize any outstanding matters. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.
Disclosure of Personal Information
In the normal course of business we will not disclose your personal information to any other party (other than contracted support services) without your consent. However, circumstances may arise where we will disclose your personal information without your consent. The circumstances include but are not limited to situations where disclosure is:
- 1. required or authorised by or under a law or court/tribunal order, or we reasonably believe that the use or disclosure of the information is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body;
- 2. reasonably necessary for the establishment, exercise or defence of a legal or equitable claim;
- 3. enforce crucial terms of our agreements with you;
- 4. sell our business or part of it; and
- 5. necessary (in our reasonable belief) to lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety, and it is unreasonable or impracticable to obtain the individual’s consent to the disclosure.
Accessing and Correcting Your Personal Information
You have a right to ask us to provide you with the personal information we hold on you and to ask us to correct that personal information. We will require you to provide identification to ensure you are who you say you are. We undertake to provide the information in a reasonable time and to correct any errors where the information is not accurate, up-to-date or complete. If you need to update your online billing details you can access your account details only through Stripe.
To request access to, or to correct, your personal information, please contact our Privacy Officer at firstname.lastname@example.org.
You can also change your personal information by logging in to your account.
Personal Information on Children and Young People
Complaints and additional information